Call Centers are the lifeline of nearly all companies. Chances are pretty good that you've spoken to a call center agent at least once in your life - if you had a problem with your cell phone or other technology, or wanted to contest a charge on one of your bills, you've spoken to someone in this branch of customer service. Companies rely heavily on these representatives to be the voice for their company. And they're more than just voices on the line - call center support staff are problem-solvers, mediators, and information providers.
Those who are considering a career as a call center customer service rep need to be able to handle not only the constant influx of calls, but other, sometimes stressful, realities of the job. For instance, calls are monitored and often timed, there is very little task variation, and customers won't always be in the most pleasant mood, but must still be dealt with in a warm and friendly manner. Take this test to find out more about what call center customer service involves, and if you have the traits and skills needed to thrive in this occupation.
This test is made up of three types of questions: scenarios, self-assessment, and cognitive exercises. For each scenario, answer according to how you would most likely behave in a similar situation. For the self-assessment questions, indicate the degree to which the given statements apply to you. For the cognitive exercises, choose the response which you believe to be correct. In order to receive the most accurate results, please answer the questions in this test carefully and honestly.
After finishing the test, you will receive a Snapshot Report with an introduction, a graph and a personalized interpretation for one of your test scores. You will then have the option to purchase the full results.