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Contemplating a career in Customer Service? This path is not for everyone. It requires strong people skills and the ability to adapt well to stress. This test will assess whether the personality traits and skills you possess match those required to work in this field. It will identify your strengths, as well as the areas you may need to improve on.
This test is made up of two types of questions: scenarios and self-assessment. For each scenario, answer according to how you would most likely behave in a similar situation. For the self-assessment questions, indicate the degree to which the given statements apply to you. In order to receive the most accurate results, please answer the questions in this test carefully.
After finishing the test, you will receive a Snapshot Report with an introduction, a graph and a personalized interpretation for one of your test scores. You will then have the option to purchase the full results.
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The most common consumer pet peeve is the inability to interact with humans on the phone. Do you have what it takes to provide that "human touch"?