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The advent of social media and the ability to rate products and services online can be a blessing and a curse for many companies. This is particularly true in the customer service industry. If customers receive poor service at a store, hotel, restaurant, or pretty much anywhere, they can post their grievances all over the web for the rest of the world to see - and once a bad review is out there, it's hard to ignore. This is why it is so important to hire customer service representatives who possess the people skills, dependability and patience needed to make customers happy. So if you're thinking of becoming a customer service rep, you will need to possess several key skills and traits.
Read each question carefully and choose the answer that best applies to you. Select responses that reflect your typical thoughts, feelings, behaviors, and attitudes.
After finishing the test, you will receive a Snapshot Report with an introduction, a graph and a personalized interpretation for one of your test scores. You will then have the option to purchase the full results.
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"Courteous treatment will make a customer a walking advertisement." J.C. Penny