Selling over the phone may arguably be more challenging than doing so in person. You can't read your client's body language, can't show off an eye-catching, colorful presentation, and you don't exactly have much leeway time wise. You need to bait and hook in the first few minutes of a call (maybe even seconds), and find a way to get through to the often annoyed person on the line. Basically, a job as a salesperson in a call center is not for everyone.
Those who are considering a career in this field need to be able to handle not only the pressures of cold calling, but other, sometimes stressful, realities of the job. For instance, calls are monitored and often timed, a certain quota of calls may need to be maintained, and customers won't always be in the most pleasant mood, but must still be dealt with in a warm and friendly manner. Take this test to find out more about what call center selling involves, and if you have the traits and skills needed to thrive in this occupation.
This test is made up of three types of questions: scenarios, self-assessment, and cognitive exercises. For each scenario, answer according to how you would most likely behave in a similar situation. For the self-assessment questions, indicate the degree to which the given statements apply to you. For the cognitive exercises, choose the response which you believe to be correct. In order to receive the most accurate results, please answer the questions in this test carefully and honestly.
After finishing the test, you will receive a Snapshot Report with an introduction, a graph and a personalized interpretation for one of your test scores. You will then have the option to purchase the full results.
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